Human Connect is a director-led consultancy delivering Salesforce CRM, AWS Cloud, and Generative AI engineering for ambitious teams. We design, build and operate the platforms that connect your customers, your data, and your intelligence.
From Salesforce-led customer experience to AWS-grade cloud platforms and production GenAI, every engagement is led by senior practitioners — not handed off.
End-to-end Salesforce delivery — from discovery and architecture to build, integrate and run.
Production-grade AWS platforms designed for security, scale and cost efficiency from day one.
From research prototype to production: LLM-powered products, RAG systems and intelligent agents your business can trust.
Modern web platforms, APIs and integrations built by senior engineers who care about long-term maintainability.
A curated, opinionated stack chosen to be reliable today and adaptable tomorrow — across Salesforce, AWS and modern AI infrastructure.
Sales · Service · Marketing · Experience · Data Cloud · Agentforce · Apex · LWC · Flow · MuleSoft.
EKS · Lambda · API Gateway · S3 · DynamoDB · Aurora · CloudFront · IAM · Terraform · CDK.
Snowflake · Redshift · dbt · Glue · Kinesis · Kafka · Airflow · Tableau · QuickSight.
Bedrock · OpenAI · Anthropic · Llama · Mistral · LangChain · LlamaIndex · vLLM · Triton · pgvector.
TypeScript · React · Next.js · Node.js · Python · Java · .NET · GraphQL · gRPC.
GitHub Actions · GitLab CI · Terraform · Kubernetes · ArgoCD · Datadog · Prometheus.
SOC 2 · ISO 27001 · GDPR · HIPAA · IAM design · KMS · secrets management · SAST/DAST.
Discovery · Roadmaps · Agile pods · Architecture reviews · Staff augmentation · Managed services.
Workshops with your business and tech stakeholders to define outcomes, constraints and the path to value.
Reference architectures across Salesforce, AWS and AI — security, cost and operability designed in from the start.
Small, senior, full-stack pods shipping in fortnightly increments with continuous testing and reviews.
Managed services, SRE, FinOps and continuous improvement so the platform keeps paying back over time.
A snapshot of recent and historical engagements across Salesforce, AWS and AI/GenAI. Names anonymised where required by NDA — happy to talk through specifics on a call.
Re-platformed legacy claims handling onto Salesforce Service Cloud with Einstein-powered triage, reducing average handle time by 32% across 1,800+ agents.
Designed and delivered a multi-account AWS landing zone, lakehouse and real-time event pipelines powering personalisation across 12 brands.
Built a RAG copilot over 1.4M internal documents, with strict role-based access, citations and human-in-the-loop evals — adopted by 3,000+ consultants.
Implemented Salesforce CPQ and integrated with NetSuite and product usage data, cutting the quote-to-signed-contract cycle from 18 to 4 days.
Migrated a monolithic .NET application to a serverless AWS architecture with HIPAA-aligned controls and ~60% reduction in monthly run cost.
Designed an agentic onboarding flow that combines Salesforce, document AI and KYC tooling — reducing manual processing per case by ~70%.
Stood up Salesforce Data Cloud as the customer 360, unifying 6 source systems and powering segmentation across digital and contact-centre journeys.
Designed a multi-tenant LLM inference platform on AWS with auto-scaled GPU pools, achieving sub-second p95 latency at peak.
Delivered an event-driven integration hub connecting 14 systems across carriers, warehouses and CRM with sub-minute order visibility.
Director with 25+ years of hands-on experience leading enterprise programmes across Salesforce CRM, AWS Cloud and modern AI/GenAI engineering. Raju partners with executive teams to translate business outcomes into pragmatic, production-ready architectures — and stays close to the build.
Human Connect was founded to solve a simple problem: too many enterprise programmes are run by people who don't ship the code. We're a small team of senior practitioners who lead and deliver — across Salesforce, AWS and AI — and we treat every engagement like our own product.
Senior architects and engineers stay on the project from day one — no bait-and-switch.
We commit to outcomes and measurable KPIs, with transparent reporting at every step.
Evals, guardrails, audit trails and human-in-the-loop are baked into every AI system we ship.
Drop a few details and we'll come back to you within one working day. Prefer email? raju@humanconnect.co.uk.